A full refund may be requested within seven calendar days of purchase, provided the program has not started and no digital resources have been accessed.
Once a program begins, payments are generally non-refundable.
If Carolyn cancels a program and cannot provide a suitable alternative, you will receive a refund for the sessions that were not delivered.
Sessions may be rescheduled with at least 24 hours' notice. A session cancelled with less than 24 hours' notice, or missed without notice, will normally be counted as used.
One emergency rescheduling request may be considered during the six-week program, and up to two during the twelve-week program, at Carolyn's discretion.
Payment plans: instalments must be completed on the agreed schedule. Access to sessions, resources, and check-ins may be paused if a payment becomes overdue.
Completion windows: the six-week program must be completed within eight weeks of its start date, and the twelve-week program within sixteen weeks, unless an extension is approved in writing.
Community membership
Monthly memberships renew automatically until cancelled. Cancel through your account or by written request at least five business days before the next billing date.
Cancellation prevents future renewals; it does not normally provide a refund for a membership period that has already begun.
Annual memberships may be cancelled to prevent the following year's renewal. Unused portions of an annual membership are generally non-refundable.
If the community is closed or the paid service cannot be provided, affected members will receive an appropriate refund or credit for the period not provided.